Re-Advertisement: Stellenbosch Municipality hereby invites tenders for the following: provision of debtor management software and administrative support to Stellenbosch Municipality, for a contract period ending 30 June 2027. Scope of Work: The Municipality intends engaging the services of a Service Provider to provide a credit control support services and debt collection system/management: Credit control & debt collection system and management: a) The Bidder shall provide the credit control system and management in accordance with the operating methods and credit control policy of the municipality as amended from time to time; b) The successful bidder must provide an integrated computer system to manage the credit control and debt collections processes. The municipality’s financial system is SolveM and the successful bidder must provide evidence of an appropriate electronic interface to maintain the debt collection process and enable online reporting, live updates to SolveM and access to different features; c) The debt management system must also facilitate a debt recovery diary and workflow; d) The bidder must, at their own cost, consult with the SolveM Account/Project Manager for Stellenbosch Municipality to enable complete integration of its computer system with SolveM; e) The bidder must supply an automated credit control and debt management system which will manage and control various administrative functions and procedures in respect of all outstanding debt including but not limited to issue, manage, maintain, and ensure the following: (i) First Notices, Reminders and Final Demands; (ii) Cut-off and remedial action lists and reports; (iii) Pre-legal collections and processes; (iv) Tracing of debtors and verification of their information; (v) Listing and de-listing of debtors; (vi) Arrangements to pay arrears in installments, including ability to exclude such arrangements from the normal credit control and debt collection work stream; (vii) Legal collection, procedures and administration, including but not limited to S129 Letters of Demand, summonses, sales and execution, default judgments, pleadings, judgment of an attorney, when applicable; (viii) Successful management of debt and reporting, including Provincial and National Government reporting requirements; (ix) Password control and access management; (x) Query and maintenance management; (xi) Legal Advice and legal assistance in Council’s Policies and Bylaws; (xii) Debt recovery Diary and Workflow Management; (xiii) Indigent Register management; f) Bidders must have an in-depth knowledge and understanding of all the regulatory and legislative requirements governing financial management in a local government environment. All such requirements should also be embedded into the functionalities of the proposed solution. (Тендер №104698463ru)